Project Photo Intake
Upload a few clear photos of the masonry area you would like evaluated.
Photos allow us to review the condition of the masonry and determine the appropriate next step before scheduling an on-site visit.
Serving Orangeville, Caledon, Halton Hills, Georgetown and surrounding communities.
Before Uploading Photos
Please try to include:
• A wider photo showing the full wall or structure
• A closer photo showing the specific issue
• A second angle if possible
• Any area where water or movement appears to be occurring
These photos help us properly evaluate the situation before recommending repairs or scheduling an inspection.
What Happens Next
Photo submissions help us review the condition of the masonry and determine the appropriate next step.
In some cases, an on-site masonry assessment may be required before repair pricing can be prepared.
Most submissions are reviewed within 1–2 business days.
How the Evaluation Process Works
Step 1 – Photo Review
Submit a few photos of the masonry area using the intake form.
This allows us to determine the likely cause of the issue and the best next step.
Step 2 – Quote or On-Site Assessment
After reviewing the photos we will determine whether:
• the repair can be quoted remotely
or
• an on-site masonry assessment is required.
Some projects can be evaluated directly from photos.
Others require a closer inspection to confirm structural conditions.
Step 3 – Repair Plan & Quote
If an on-site assessment is required, we schedule a visit to evaluate the masonry system, confirm the cause of the issue, and determine the most appropriate repair approach.
Following the assessment we prepare a detailed repair quote.
Why TrueNorth Takes This Approach
At TrueNorth Stonecraft we take on select masonry repair and restoration projects where proper work matters.
Masonry done properly takes time, experience, and the right preparation — from scaffold setup to material matching.
Our focus is always long-term repairs, not quick patches.
By reviewing projects carefully before quoting, we can recommend the most appropriate repair approach for each situation.
If you are planning a new masonry project or installation, please use our Project Consultation Request form instead.
When an On-Site Assessment May Be Required
While many masonry problems can be reviewed from photos, some structural conditions require an in-person inspection to properly evaluate the masonry system and determine the correct repair approach.
Depending on the condition observed, the appropriate assessment may include:
Visual Masonry Assessment
Used for common repair projects such as brick damage, mortar erosion, or parging failure.
Detailed Structural Masonry Assessment
Used when structural movement, cracking patterns, or complex masonry deterioration is present.
Chimney Structural Inspection
Used when evaluating chimney rebuilding, water entry issues, or crown and flue deterioration.
Assessment findings allow us to prepare accurate repair recommendations and repair pricing where applicable.
Common Masonry Issues We Assess
• Chimney brick deterioration
• Cracked or spalling brick
• Loose stone veneer
• Mortar joint deterioration
• Water entry through masonry
• Leaning or damaged chimneys
Most masonry issues can be evaluated from photos.
Submitting project photos helps determine the best next step.