Project Photo Intake
Upload a few clear photos of the masonry area you would like evaluated.
Photos allow us to review the condition of the masonry and determine the appropriate next step before scheduling an on-site visit.
Serving Orangeville, Caledon, Halton Hills, Georgetown and surrounding communities.
Masonry Repair Intake
If you have an existing masonry issue, start here. Clear photos and a short description are usually enough to determine the right next step.
Who This Page Is For
This intake path is for existing masonry problems, including damaged or spalling brick, chimney damage, failing parging or foundation surfaces, loose stone or veneer, localized masonry repairs, and issues that are visible but not yet fully understood.
If the first question is location rather than scope, see whether TrueNorth services your area.
If you are planning new masonry, stone, or veneer work rather than dealing with an existing issue, use the project consultation path instead.
What To Send
Photos
- close-up photos of the damage
- wider photos showing the surrounding wall or chimney
- access photos showing height, roof, grade, obstacles, or work area
- any water staining, cracking, loose material, or previous repair areas
Details
- property town
- what you are seeing
- how long it has been happening, if known
- whether anything is loose, leaking, falling, or actively worsening
- preferred timeline
What Happens After You Submit
1. Photo Review
The visible condition and access are reviewed first.
2. Quote Path if Clear
If scope and access are clear enough, a quote-from-photos path may be possible.
3. Assessment if Needed
If hidden conditions, access, chimney details, movement, or moisture concerns remain unclear, an onsite assessment may be recommended.
If approved repair work moves forward, the pre-tax assessment fee is credited toward that work.
4. Final Written Quote/Agreement
Only the final written quote/agreement is binding.
If you want the step-by-step view after intake, see how the masonry repair timeline usually unfolds.
When Photos May Not Be Enough
Photos are often the right starting point, but not every repair can be defined responsibly from photos alone. Chimney internals, steep or complex access, foundation and moisture concerns, movement or cracking, hidden backing or substrate issues, and unclear repair boundaries can all change the next step.
Repair Intake Form
Use the form below to send your details. Include photos where the form allows. If photos cannot be uploaded directly, include a note and they can be sent by email after the first contact.
Not Sure Yet?
If you are not sure whether this should be quoted from photos, assessed onsite, patched, or rebuilt, start with the FAQ or the related guides below.
Boundaries
- TrueNorth is a masonry contractor, not a structural engineering or professional design authority.
- Non-masonry work is excluded unless specifically stated.
- Assessments are paid contractor evaluations for repair planning and quotation, not engineering reports.
- Hidden conditions may change scope or pricing.
- Matching is closest practical, not exact.
Final Step
Start with the repair intake form if you are dealing with an existing issue. If you still need a general contact path, use the standard contact page.
When an On-Site Assessment May Be Required
While many masonry problems can be reviewed from photos, some structural conditions require an in-person inspection to properly evaluate the masonry system and determine the correct repair approach.
Depending on the condition observed, the appropriate assessment may include:
Visual Masonry Assessment
Used for common repair projects such as brick damage, mortar erosion, or parging failure.
Detailed Structural Masonry Assessment
Used when structural movement, cracking patterns, or complex masonry deterioration is present.
Chimney Structural Inspection
Used when evaluating chimney rebuilding, water entry issues, or crown and flue deterioration.
Assessment findings allow us to prepare accurate repair recommendations and repair pricing where applicable.