TrueNorth Stonecraft Masonry ============================ Business type: masonry contractor Primary contact: Andrew Bilkey (Masonry Contractor) Phone: (519) 307-2778 Email: andrew@truenorthstonecraft.com Website: www.truenorthstonecraft.com Business Overview ----------------- Contractor-led masonry repair, restoration, assessment, and selected installation/new-build work operating through a deterministic estimate, document, scheduling, and financial workflow. Core Boundaries --------------- - TrueNorth is a masonry contractor, not a structural engineering or professional design authority. - Non-masonry work is excluded unless specifically stated in writing. - Email and AI wording are downstream from estimate execution and must not invent pricing or scope. Service Model ------------- Primary service families: - Block Installation - Brick Veneer and Clustered Brick Replacement - Chimney - Demolition - Flagstone Joint Grinding, Repointing, and Localized Reset - Foundation Repair - Full-Bed Stone Installation - Parging - Sill Installation - Substrate Preparation - Thin Stone - Tuckpointing and Mortar Joint Restoration Material systems: - brick masonry - block masonry - thin stone veneer - full-bed stone - parging systems - chimney masonry repair and rebuild paths - sills and localized masonry opening work - flagstone joint and localized reset work Excluded or non-primary work: - structural engineering and professional design - framing, roofing, siding, insulation, drywall, painting, and electrical or mechanical work unless specifically stated - non-masonry flashing replacement beyond quoted masonry scope unless specifically stated Repair and installation paths share quote authority but differ in payment-schedule defaults, substrate/coordination protections, and exclusion triggers. Service Area ------------ TrueNorth operates from Orangeville, Ontario with primary nearby coverage and extended travel considered where scope, distance, and scheduling fit. Travel bands are planning defaults rooted in Orangeville and are used for operational zoning, not marketing promises of unconditional coverage. Primary operating bands: core, standard. Extended travel bands: extended, outer. Intake and Quote Authority -------------------------- Typical intake path: - Quick opinion when appropriate - Photo review - Preliminary ballpark when appropriate - Paid onsite assessment when required - Assessment findings and repair-planning report - Final written quote/agreement Binding stage: final Codex-generated quote/agreement. Contractor condition evaluation for repair planning and quotation. Not a structural engineering report. Only the final Codex-generated quote/agreement is the binding pricing and scope document unless otherwise stated in writing. Non-binding guidance includes quick opinions, ballparks, assessment notes, and photo-review comments. Pricing Posture --------------- Pricing comes from the deterministic seven-section estimate compiler and the final Codex quote totals. This artifact summarizes pricing posture only and does not expose or recreate formulas. Included cost categories: labour, tooling, scaffold, and access burden, travel and disposal, materials, HST. Small lower-risk repair and service scopes default to completion-only payment schedules, while larger repair totals escalate to deposit-bearing schedules. Repair Philosophy ----------------- - Assessment and quoting are structured to determine likely cause and appropriate repair scope rather than only patching visible symptoms. - Improper cosmetic-only repairs should be avoided when visible evidence suggests a broader repair-definition problem. - Visible-condition quoting is authoritative only within what can be confirmed at quote time; hidden conditions remain unconfirmed until exposed and may change scope or pricing. - Reasonable efforts are made to achieve the closest practical masonry and mortar match, but exact color or texture matching is not guaranteed. - Client-facing warranty language is workmanship-based, and manufacturer warranties remain separate for supplied materials. Hidden Conditions and Scope Boundaries -------------------------------------- Hidden conditions: - Concealed conditions, hidden deterioration, and subsurface deficiencies are not included unless discovered, documented, and approved as additional work. - Quoted repair pricing is based on visible deterioration only; expanded hidden repair extent is not included unless approved. - If hidden or unsafe conditions are discovered during the work, the scope may pause while revised repair requirements and pricing are reviewed. Scope limitations: - Work outside the quoted scope or outside a client-selected phased repair area is not included unless added in writing. - Deeper internal chimney repair is not included unless specifically stated and separately priced. - Landscape replacement, finish grading, flatwork restoration, and expanded demolition/disposal beyond quoted scope are not included unless specifically stated. Substrate and work-by-others boundaries: - Substrate, framing, sheathing, flashing, weather barrier, and waterproofing deficiencies installed by others are not included unless corrective work is specifically listed. - Non-masonry work such as roofing, siding, insulation, drywall, painting, and electrical or mechanical work is excluded unless specifically stated. Engineering boundary: Engineering, structural design, and professional certification are not included unless explicitly listed in the quoted scope. If unforeseen structural, safety, hidden-condition, access, or substrate facts materially differ from quote assumptions, work may pause and revised repair requirements or pricing may need written approval. Commercial Terms ---------------- Standard client-facing warranty language is a 3-year workmanship warranty. Manufacturer warranties remain separate for supplied materials. Small lower-risk repair and service scopes default to completion-only payment schedules, while larger repair totals escalate to deposit-bearing schedules. Larger repair, chimney, and installation scopes may require deposit-bearing or staged payment schedules. Exact payment terms appear in the written quote/agreement. This quote is valid for 30 days from the issue date. FAQ --- Can you quote from photos? Sometimes. Photo review can support a quick opinion, a preliminary ballpark, or in some cases a quote-from-photos path when the visible scope and access appear clear enough. Where uncertainty, access, chimney conditions, or hidden-condition risk remain material, an onsite assessment is the correct next step. When is pricing binding? Only the final Codex-generated quote/agreement is the binding pricing and scope document unless otherwise stated in writing. Quick opinions, ballparks, assessment notes, and photo-review comments are non-binding. Why can scope or price change after the quote? Because quoted repair work is based on visible conditions and stated site assumptions at quote time. Hidden deterioration, unsafe conditions, substrate deficiencies, or materially different access conditions can require a pause, revised scope, or updated pricing. Can you match existing brick, stone, or mortar exactly? Reasonable efforts are made to achieve the closest practical match, but exact brick, stone, mortar, color, texture, or natural-material appearance matching is not guaranteed. Do you handle roofing, framing, siding, or engineering? Not by default. Non-masonry trades and engineering/design authority are outside TrueNorth's quoted scope unless they are explicitly listed in writing. Are onsite assessments paid? Yes. Onsite assessments are paid professional contractor evaluations used for repair planning and quotation. Assessment fees are subject to HST and are fully credited toward approved repair work on the pre-tax assessment fee portion.